Industrial Teams
Build what's next today
The evolution of industrial teams starts here
From real-time chat and visual collaboration to detailed reporting and access to an intelligent knowledge base, AssistLink equips your teams with smarter tools to solve problems faster, work efficiently, and preserve expertise.
Empowered Teams
AssistLink goes beyond delivering technical support and inspections. It serves as a foundation for AI-driven solutions, boosting collaboration and productivity while preparing teams for the future.
AssistChat
Adaptive, reliable, and built for teamwork.
AssistView
Efficient, intuitive, and problem-focused.
E-Reports
Paperless, flexible, and compliant.
WiseSpace
Structured, expandable, and instantly accessible knowledge.
Talk to an Expert
Preserve, grow & enhance industrial expertise
By structuring technical support interactions, AssistLink creates a growing knowledge base that preserves expertise and fuels AI-driven insights to enhance decision-making and efficiency.
AssistChat, AssistView, and WiseSpace work together to deliver faster problem-solving, smarter collaboration, and solutions that meet today’s needs while preparing your teams for the challenges of tomorrow.
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Our Solutions for Industrial Teams
AssistChat
Technical Collaboration
- Experts Connected: Quickly link workers with the right internal or external expert to resolve issues promptly.
- Centralized Technical Communication: Keep all team interactions in one place for clarity and efficiency, and knowledge preservation.
- Integrated Escalation: Shift seamlessly to AssistView or WiseSpace for enhanced problem-solving.
Why Chat?
- 80% of users prefer it for its adaptability (text, voice, files).
- Team Work: Infinite collaboration possibilities: internal teams, multi-sites, global operations—unify expertise in a tool to maximize problem-solving potential.
Session-based Chats
Focused sessions, issue-specific tracking, goal-driven, and optimized for data capture.
Team Chat & Groups
Enable seamless internal communication for technical discussions, whether one-on-one or in functional group chats.
Voice
Deliver clear, detailed technical guidance. Perfect for efficient assistance without the need to stay on a call.
Share files
Easily share files to streamline support, exchange critical information, and accelerate problem-solving.
Inbox
Support requests are centralized, assigned, and stay pending until addressed—ensuring no request is missed.
AssistView
Accelerate problem-solving by seamlessly starting AssistView during any chat session.
Transcripts
Session transcripts are auto-saved to History, ensuring compliance while capturing valuable insights for future use and AI-driven insights.
93%
Faster expert knowledge access
82%
Improvement in multi-sites collaboration
87%
Improved knowledge retention
AssistView
Real-Time Visual Collaboration
- "See What I See": Instantly view screens, camera feeds, or shared files to pinpoint issues faster.
- Guiding Tools: Use real-time pointers, annotations, and screen sharing to enhance communication and technical confidence.
- Capture & Reuse: Record sessions or take screenshots for training, audits, inspections, compliance, knowledge preservation, and AI-powered insights.
Why Visual Assistance?
- Boost Problem-solving efficiency by up to 2.25x, reducing resolution times dramatically.
- Gain productivity by implementing Remote Inspections, cutting down travel costs, boosting efficiency
- Elevating workforce efficiency with intelligent documentation - E-Reports
- Facilitates skill transfer and operational continuity through live demonstrations.
Pointer
Real-time on-screen pointer for precise, high-performance guidance with minimal bandwidth usage.
Annotate - Pencil
Pause the video and use the pencil tool to draw and guide users with precision for faster problem resolution.
Annotate - Shapes
Use preformatted shapes—like circles and arrows—to annotate and guide users with clarity and precision.
Annotate - Text
Use text annotations to guide and add context, making them invaluable for both problem-solving and reporting.
ScreenSharing
A powerful tool for users and experts to share and view files together during live sessions, ensuring seamless collaboration.
ScreenShot
Capture screenshots during live video or annotation mode for reporting, session history, and future reference.
Live Chat
Essential for video sessions, live chat solves audio issues, enables file sharing, and saves transcripts for follow-ups.
Recording
Record full or partial (start-stop) video sessions, with annotations, for compliance, transparency, training, and key highlights.
92%
Knowledge transfer success rate
57%
Downtime reduction per incident
87%
First time fix rate
Increase productivity with digital documentation, remote inspections, and reporting.
E-Reports
Reports Redefined
- Paperless Precision: Create detailed, complaint reports instantly.
- Centralized Access: Store and share reports securely in one platform.
- Customizable Formats: Adapt reports to fit specific operational or regulatory requirements.
Why E-Reports?
- Eliminates manual reporting inefficiencies, saving time.
- Improves operational compliance with reliable, on-demand documentation.
Custom Templates
Create custom forms for each need like: maintenance, inspections, audit, trainings etc. Standardize reporting across your sites.
AutoFill
Remote sessions reports are 80% pre-filled, boosting productivity and focusing your team on the important details.
Field Reporting
Use standardized digital forms for field reporting, enhanced by photos and videos for greater transparency.
Share or Transfer
Share with your team for training or reference, or transfer for seamless collaboration.
Attach Files
Attach key files to your reports, such as videos, quotes, parts lists, and certificates.
Pictures
Add session screenshots and other pictures as evidence enhancing documentation.
72%
Decrease in non-conformance issues
89%
Faster resolution of compliance-related questions
65%
Inspection and audit related travel cost reduction
WiseSpace
Centralized Expertise
- Organized Knowledge: Store guides, manuals, procedures, training and troubleshooting tips in one accessible hub.
- AI-Driven Insights: Find solutions faster by integrating Sonen—an AI superagent that gets smarter after every session and empowers your team with instant access to relevant local knowledge.
- Expandable: Expand your knowledge base as your operations grow.
Why WiseSpace?
- Preserve institutional knowledge for consistent workforce training.
- Drives innovation and operational excellence with accessible resources.
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More key features that truly make a difference
Admin Panel
Manage user roles, monitor activity, define flows and customize settings
Dashboard
Access real-time data, track performance, and make informed decisions with ease.
Support Center
Monitor incoming support requests and team scheduled support sessions in real time.
User Roles
Define Experts and Internal Users to streamline collaboration and responsibilities.
Routing
Set support flows by expertise, by user or accordingly to your needs.
Client Access
Create a link with external users and maintain controlled access to support resources.
Scheduled Sessions
Schedule remote sessions for seamless inspections, audits, training and technical support.
History
Access past sessions, reports, and files in one organized place for easy reference.
Multi Devices
Access seamlessly across web and mobile, from computers to smartphones.
AI-Ready
Built for AI automation, empowering AI agents to leverage your data.
Get Started with a Free Trial
Experience what is an empowered industrial team, risk-free. Start your free trial and see how seamlessly AssistLink fits your industry.
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Frequently asked questions
Can’t find the answer you’re looking for? Get in touch with us, our team is here to help.
Talk to an Expert
Discover how AssistLink transforms your industry
From streamlining remote inspections, audit, team collaboration and support to capturing knowledge for AI-driven insights, AssistLink helps your teams excel. Book a demo with our experts and see how our tools elevate your operations.
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AssistLink Solutions for:
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