Technical Support
Be ready for what is next
The future of technical support starts now
From real-time chat and visual collaboration to detailed reporting and an ever-expanding knowledge base, AssistLink has every tool you need to solve problems fast, and prepare for what comes next.
Intelligent Assistance
AssistLink is much more than a platform to deliver efficient technical support, boost internal collaboration, and increase customer satisfaction. It’s also your foundation for AI-based solutions.
AssistChat
Preferred, trusted, and built for agility.
AssistView
Efficient, intuitive, and problem-focused.
E-Reports
Paperless, flexible, and compliant.
WiseSpace
Organized, scalable, and always accessible.
Talk to an Expert
A foundation for AI
By capturing and structuring every customer support interaction, AssistLink turns raw data into a growing knowledge base that evolves with your business.
AssistChat, AssistView, and WiseSpace work together to solve problems faster, preserve expertise, and empower teams with AI-driven solutions that meet today’s support needs while preparing for the challenges of tomorrow.
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Our Solutions for Technical Support
AssistChat
Smarter Conversations, Faster Solutions
- Automatic Matching: Instantly connects clients to the right expert, reducing wait times.
- Knowledge Base: Stores every chat securely, fueling AI insights and future solutions.
- Seamless Escalation: Switch to AssistView with one click for visual collaboration.
Why Chat?
- 80% of users prefer it for its flexibility (text, voice, files).
- Faster resolutions: Handle multiple sessions at once.
Session-based Chats
Focused sessions, issue-specific tracking, goal-driven, and optimized for data capture.
Team Chat & Groups
Enable seamless internal communication for technical discussions, whether one-on-one or in functional group chats.
Voice
Deliver clear, detailed technical guidance. Perfect for efficient, assistance without the need to stay on a call.
Share files
Easily share files to streamline support, exchange critical information, and accelerate problem-solving.
Inbox
Support requests are centralized, assigned, and stay pending until addressed—ensuring no request is missed.
AssistView
Accelerate problem-solving by seamlessly starting AssistView during any chat session.
Transcripts
Session transcripts are auto-saved to History, ensuring compliance while capturing valuable insights for future use.
60%
Productivity Boost (multi sessions)
96%
Of customers prefer chat for support
1min
Typical response time
AssistView
Real-Time Visual Collaboration
- See What Customers See: Instantly view screens, camera feeds, or shared files to pinpoint issues faster.
- Guiding Tools: Use pointers, annotations, and screen sharing to enhance communication and customer confidence.
- Capture & Reuse: Record sessions or take screenshots for training, archives, and AI-powered insights.
Why Visual Assistance?
- Solve problems 2.25x faster, reducing complex support times from 90 minutes to under 36.
- 47% reduction in field service dispatches, increasing technician availability for more valuable and critical service visit needs
Pointer
Real-time on-screen pointer for precise, high-performance guidance with minimal bandwidth usage.
Annotate - Pencil
Pause the video and use the pencil tool to draw and guide users with precision for faster problem resolution.
Annotate - Shapes
Use preformatted shapes—like circles and arrows—to annotate and guide users with clarity and precision.
Annotate - Text
Use text annotations to guide and add context, making them invaluable for both problem-solving and reporting.
ScreenSharing
A powerful tool for users and experts to share and view files together during live sessions, ensuring seamless collaboration.
ScreenShot
Capture screenshots during live video or annotation mode for reporting, session history, and future reference.
Live Chat
Essential for video sessions, live chat solves audio issues, enables file sharing, and saves transcripts for follow-ups.
Recording
Record full or partial (start-stop) video sessions, with annotations, for compliance, transparency, training, and key highlights.
150%
Increase in productivity
44%
Reduction in non-billable travel time
67%
Improvement in first-time fix rate
Enhancing service through visual documentation and reporting
E-Reports
Reports Redefined
- Paperless Precision: Create detailed, complaint reports instantly.
- Centralized Access: Store and share reports securely in one platform.
- Flexible Formats: Tailor reports to meet industry or client needs.
Why E-Reports?
- Saves time and ensures compliance with quick, digital reporting.
- Improves team efficiency by eliminating manual paperwork.
Custom Templates
Create custom forms for each product and service type to standardize reporting across both Digital and Field services.
AutoFill
Digital services reports are 80% pre-filled, boosting productivity and focusing your team on the important details.
Field Service
Use standardized digital forms for field service visits, enhanced by photos and videos for greater transparency.
Share or Transfer
Clients get reports instantly. Share with your team for training or reference, or transfer for seamless collaboration.
Attach Files
Attach key files to your reports, such as videos, quotes, parts lists, and certificates.
Pictures
Add session screenshots and other pictures as evidence enhancing documentation
50%
Faster completion
98%
Customer approval
60%
Faster billing
WiseSpace
Your Knowledge Hub
- Organized Insights: Centralize guides, manuals, and troubleshooting tips.
- AI-Driven Search: Find solutions faster with advanced filtering.
- Expandable Storage: Grow your library as you need evolve.
Why WiseSpace?
- Keeps critical knowledge in-house for easy access.
- Fuels innovation with a collaborative, scalable platform.
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More key features that truly make a difference
Admin Panel
Manage user roles, monitor activity, define flows and customize settings
Dashboard
Access real-time data, track performance, and make informed decisions with ease.
Support Center
Monitor incoming support requests and team scheduled support sessions in real time.
User Roles
Define Experts and Internal Users to streamline collaboration and responsibilities.
Routing
Set support flows for products, spare parts, and service communications.
Client Access
Create a link with customers and maintain controlled access to support resources.
Scheduled Sessions
Schedule remote sessions for seamless support and a great customer experience.
History
Access past sessions, reports, and files in one organized place for easy reference.
Multi Devices
Access seamlessly across web and mobile, from computers to smartphones.
AI-Ready
Built for AI automation, empowering AI agents to leverage your data.
Get Started with a Free Trial
Experience smarter support, risk-free. Start your free trial and see how seamlessly AssistLink fits your service.
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Frequently asked questions
Can’t find the answer you’re looking for? Get in touch with us, our team is here to help.
Talk to an Expert
Discover how AssistLink transforms your industry
From streamlining remote inspections, audit, team collaboration and support to capturing knowledge for AI-driven insights, AssistLink helps your teams excel. Book a demo with our experts and see how our tools elevate your operations.
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AssistLink Solutions for:
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