As the owner of a sales representation and distribution company for industrial equipment, being close to our customers when they need support is one of our most valuable advantages. However, even though we only cover a few states, travel distances can exceed six hours—sometimes requiring a plane ticket. It’s impossible to have enough technicians to handle every situation, especially when customer needs can range from simple fixes to complex challenges. AssistLink has been a game-changer for us, equipping our technicians with the tools to be ‘closer’ to customers, no matter the physical distance. Our customers are thrilled by how seamless and efficient it is to connect with us for support, transforming their experience and building stronger relationships.

We are a team of 7 experts based at our engineering headquarters, supporting over 20 plants nationwide. With AssistLink, we don’t just provide top-notch technical support—we’ve revolutionized our reporting process for general inspections, industrial risk analysis, project evaluations, and more. The time savings on-site are impressive, but the real game-changer is conducting everything remotely, eliminating unnecessary travel. AssistLink has significantly boosted our productivity and cut costs, transforming the way we work.

As an independent technician, providing trustworthy and professional support is essential in today’s highly competitive market. With just me running my business, AssistLink has been a game-changer. It helps me build a strong connection with my clients, solve their problems faster, stay organized, and increase productivity—all while keeping my professional and personal lives separate. The support I received from AssistLink from day one has been outstanding. Their special conditions for independent technicians allowed me to elevate my services, presenting myself as the true expert I am. Now, I deliver the same level of service as larger teams, and my clients couldn’t be happier.