Independent Technicians
Imagine what you could achieve?
What if you had the right tools to showcase your expertise, expand your reach, and grow your technical service business? With AssistLink, turn every service call into an opportunity for growth.
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When experience meets opportunity
Your technical expertise is in high demand. Modern manufacturing requires skilled professionals who can solve complex problems efficiently. As equipment evolves and support needs grow, the opportunity to expand your impact has never been greater.
75%
Of technicians report that products have become more complex.
Source: [1]
86%
Of buyers said they are willing to pay more for a great customer experience.
Source: [2]
90%
Of consumers identified customer service as a key factor in doing business with a company.
Source: [2]
Field service at a crossroads
Aging workforce
73% of service organizations identified the aging workforce as a potential threat to their field service organizations and 56% of those companies are implementing remote assistance technologies to help address it. [3]
Talent shortage
50% of field service organizations are currently facing a shortage of resources to meet service demand. Within the next three to four years, the field service industry is likely to witness 40% of field service engineers depart. [4]
Shared economy
72.1 million Americans are now independent workers, representing about 45% of the workforce. In the field service industry specifically, 98% of technicians surveyed prefer independent contracting in some capacity. [5]
Sources:
- [1] Service Council - Voice of Field Engineer
- [2] Microsoft
- [3] Field Service Europe, 2025
- [4 Service Council, 2024. - Gp insight
- [5] Field Nation,2025
Solutions Built to Amplify Service Excellence
AssistChat
Connect seamlessly with clients through secure chat, file sharing, and video sessions. Ensure quick resolution with superior customer service.
AssistView
Deliver professional remote assistance using live video and precise annotations. Guide customers through complex issues with confidence.
E-Reports
Generate comprehensive service reports automatically. Build customer confidence with clear, professional documentation.
WiseSpace
Access solutions instantly with AI-powered knowledge management. Deliver consistent, high-quality support for your customers.
Empowering you to excel at what you do best - solving problems.
The AssistLink Impact
As the owner of a sales representation and distribution company for industrial equipment, being close to our customers when they need support is one of our most valuable advantages. However, even though we only cover a few states, travel distances can exceed six hours—sometimes requiring a plane ticket. It’s impossible to have enough technicians to handle every situation, especially when customer needs can range from simple fixes to complex challenges. AssistLink has been a game-changer for us, equipping our technicians with the tools to be ‘closer’ to customers, no matter the physical distance. Our customers are thrilled by how seamless and efficient it is to connect with us for support, transforming their experience and building stronger relationships.
Jacob C.
Owner
We are a team of 7 experts based at our engineering headquarters, supporting over 20 plants nationwide. With AssistLink, we don’t just provide top-notch technical support—we’ve revolutionized our reporting process for general inspections, industrial risk analysis, project evaluations, and more. The time savings on-site are impressive, but the real game-changer is conducting everything remotely, eliminating unnecessary travel. AssistLink has significantly boosted our productivity and cut costs, transforming the way we work.
Michael P.
Eng. Director
As an independent technician, providing trustworthy and professional support is essential in today’s highly competitive market. With just me running my business, AssistLink has been a game-changer. It helps me build a strong connection with my clients, solve their problems faster, stay organized, and increase productivity—all while keeping my professional and personal lives separate. The support I received from AssistLink from day one has been outstanding. Their special conditions for independent technicians allowed me to elevate my services, presenting myself as the true expert I am. Now, I deliver the same level of service as larger teams, and my clients couldn’t be happier.
Carlos F.
Independent Technician
60%
Faster problem solving
185%
More customers supported
90%
Reduction in unproductive travel
97%
First time fix rate
Turn experience into revenue
Your expertise is a valuable asset waiting to be unlocked. With AssistLink, build your Professional Digital Twin. Capture, preserve, and elevate your knowledge with every customer interaction - be ready for the future. Your accumulated wisdom is your most valuable professional currency.
More than only customer support - build a link to business
Expand your professional network beyond boundaries. AssistLink transforms every service interaction into a strategic opportunity, connecting you with clients, expertise, and growth potential—turning routine service calls into recurring revenue streams.
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Remote confidence
Deliver professional support and inspections from anywhere, anytime. Break through geographical limitations, showcase your expertise and expand your business with tools that make distance irrelevant and quality paramount.
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Knowledge that monetizes
Your expertise is a living, growing asset. With AssistLink, each solved challenge becomes a building block of your professional identity, transforming individual experiences into a comprehensive knowledge ecosystem that works for you 24/7.
Independent technicians serving just 2 clients per day can potentially increase their monthly revenue by over $5,000 by handling 50% more service calls with AssistLink's efficiency tools.
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Intelligent Assistance
Teams solving more. Customers experiencing better. Businesses growing smarter.
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