Distributors & Dealers

Powering the best-in-class distribution networks

Delivering expert support across multiple brands is complex. AssistLink helps your team collaborate, resolve issues faster, and exceed customer expectations.

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What’s holding you back from thriving?

Disconnected teams, talent shortages, and burnout—combined with outdated service methods and knowledge gaps—are slowing you down and costing time, money, and customer trust.

20%

Of techs time is spent searching for info.

Source: [6]

30%

Of repair parts are misordered due to incorrect diagnosis.

Source: [1]

83%

Of technicians need more technical knowledge to work effectively.

Source: [3]

The costs of staying the same

Knowledge Gaps Across Multiple OEMs

Technicians must support diverse brands and technologies, but keeping up with training is nearly impossible. This leads to slower resolutions, mistrust and frustrated customers. [4]

Wrong diagnoses, delays & wasted parts

Misdiagnosed failures result in incorrect part orders, excess stock, and costly emergency shipments [1]. Service delays and unavailable parts cause 25% of customers to switch brands. [5]

Meeting expectations is harder than ever

89% of customers are willing to switch brands after a poor support experience [2]. Experts must resolve issues efficiently, but traditional methods can’t keep up with multi-brand complexity.

Sources:

[1] McKinsey, Field Service Optimization Insights
[2] Salesforce, State of Service Report
[3] Service Council, Field Service Technician Workforce Report
[4] Equipment Dealer Magazine, Navigating the Challenges of Multi-Brand Support
[5] Service Council, State of Technical Service Report
[6] Aberdeen Group, Field Service Knowledge Management Report

See how AssistLink can help

Solutions Built for Your Success

AssistChat

Reduce response times and resolve customer and team issues faster with real-time messaging, voice, file sharing, and instant video escalation.

AssistView

Cut costs by guiding technicians and customers with video assistance, on-screen annotations, and live pointers.

E-Reports

Quickly generate and share service reports, reducing admin time while ensuring detailed service tracking.

WiseSpace

Your centralized knowledge library for technicians and customer access, equipped with Sonen - an AI superagent for faster solutions.

See All AssistLink Features

Empowering your experts to excel at what they do best - solving problems.

The AssistLink Impact

As the owner of a sales representation and distribution company for industrial equipment, being close to our customers when they need support is one of our most valuable advantages. However, even though we only cover a few states, travel distances can exceed six hours—sometimes requiring a plane ticket. It’s impossible to have enough technicians to handle every situation, especially when customer needs can range from simple fixes to complex challenges. AssistLink has been a game-changer for us, equipping our technicians with the tools to be ‘closer’ to customers, no matter the physical distance. Our customers are thrilled by how seamless and efficient it is to connect with us for support, transforming their experience and building stronger relationships.

Jacob C.

Owner

We are a team of 7 experts based at our engineering headquarters, supporting over 20 plants nationwide. With AssistLink, we don’t just provide top-notch technical support—we’ve revolutionized our reporting process for general inspections, industrial risk analysis, project evaluations, and more. The time savings on-site are impressive, but the real game-changer is conducting everything remotely, eliminating unnecessary travel. AssistLink has significantly boosted our productivity and cut costs, transforming the way we work.

Michael P.

Eng. Director

As an independent technician, providing trustworthy and professional support is essential in today’s highly competitive market. With just me running my business, AssistLink has been a game-changer. It helps me build a strong connection with my clients, solve their problems faster, stay organized, and increase productivity—all while keeping my professional and personal lives separate. The support I received from AssistLink from day one has been outstanding. Their special conditions for independent technicians allowed me to elevate my services, presenting myself as the true expert I am. Now, I deliver the same level of service as larger teams, and my clients couldn’t be happier.

Carlos F.

Independent Technician

60^%

Faster problem solving

185^%

More customers supported

90^%

Reduction in unproductive travel

97^%

First time fix rate

Imagine what your team could achieve

What if your technicians had the right tools, knowledge, and support at their fingertips? With AssistLink, service becomes faster, smarter, and more profitable.

Empowered Teams

With instant knowledge access and seamless collaboration, technicians solve issues 2x faster while reducing delays and guesswork.

Learn More

Delighted Customers

First-time fix rates soar, delivering fast, reliable service with no repeat visits or frustration.

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Intelligent growth, built on knowledge.

Optimized service lowers costs, increases margins, and strengthens your reputation in every market you serve—while preserving and nurturing technical knowledge for the future.

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Got questions? We've got Answers

Can’t find the answer you’re looking for? Get in touch with us, our team is here to help.

Talk to an Expert

AssistLink streamlines multi-brand support by bringing everything into one intuitive platform:

Unified, brand-aware hub
Centralize all OEM documentation, cases and team conversations—no more toggling between disparate systems.
Intelligent auto-routing
Every request is instantly sent to the right brand expert, slashing response times and avoiding mis-assignments.
Real-time collaboration
Chat, voice, file-sharing and video with on-screen annotations ensure issues are diagnosed and resolved with full context.
Customizable E-Reports
Build digital report templates and forms per brand—automatically populate session data, embed photos/videos, and eliminate paper for both remote and field visits.
AI-powered knowledge capture
Every report, template and past case is preserved for future insights, so your team continually learns and speeds up problem-solving.

By unifying knowledge, routing requests smartly, automating reporting and layering on AI guidance, AssistLink keeps your multi-brand operations running smoothly—and your customers delighted.

Yes! AssistLink reduces service visits in two powerful ways:

Remote Resolution: AssistChat and AssistView enable your team to solve up to 80% of issues remotely, eliminating unnecessary site visits and allowing technicians to focus on high-value work.
Enhanced Field Visits: When on-site service is necessary, AssistLink improves efficiency by:
- Providing accurate pre-visit diagnostics through AssistView sessions
- Ensuring the right technician is dispatched with the correct parts
- Giving field technicians access to a constantly growing knowledge base
- Significantly improving first-time fix rates, eliminating return visits

No Direct Machine Connection: AssistLink operates without establishing direct connections to your machinery or equipment. This creates an inherent air gap that eliminates cyber risks associated with external system access.
Invitation-Based Access: Our secure invitation system ensures only authorized users can participate in support sessions, giving you complete control over platform access.
End-to-End Encryption: All communications are protected with industry-standard encryption protocols, ensuring privacy for video streams, chats, and file transfers.
SOC 2 Compliant Infrastructure: AssistLink runs on secure cloud infrastructure with continuous monitoring and regular security assessments.
Customizable Access Controls: Role-based permissions and administrative settings allow organizations to manage appropriate access levels across teams.
Comprehensive Audit Trails: All interactions are logged and documented to support compliance requirements and provide accountability.

Intelligent Assistance

Teams solving more. Customers experiencing better. Businesses growing smarter.

Let's Talk

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