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Our most recent posts
May 6, 2025
How Independent Technicians Are Increasing Revenue by 31% Using Remote Assistance Technology
Latest Insights
April 23, 2025
Multi-Site Manufacturing Excellence: Breaking Down Geographical Barriers with Visual Collaboration
April 23, 2025
The Economics of Remote Support: How Equipment Manufacturers Are Cutting Costs While Improving Service Quality
April 22, 2025
From Information Overload to Just-in-Time Expertise: How Smart Knowledge Tools Are Transforming Technical Support
April 21, 2025
Preserving Critical Expertise in an Era of Workforce Transitions: The Digital Knowledge Transfer Imperative
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How Independent Technicians Are Increasing Revenue by 31% Using Remote Assistance Technology
Independent technicians are leveraging remote visual assistance to boost revenue by 31%, expand service territories, and develop new income streams—all…
Multi-Site Manufacturing Excellence: Breaking Down Geographical Barriers with Visual Collaboration
Leading manufacturers with distributed operations are achieving 37% faster problem resolution and 52% better cross-facility standardization through visual collaboration tools.…
The Economics of Remote Support: How Equipment Manufacturers Are Cutting Costs While Improving Service Quality
Equipment manufacturers are realizing 43% cost reductions while simultaneously improving service quality through remote visual assistance. This analysis provides the…
From Information Overload to Just-in-Time Expertise: How Smart Knowledge Tools Are Transforming Technical Support
Technicians using intelligent knowledge tools reduce information search time by 76% while solving 47% more issues daily. Learn how these…
Preserving Critical Expertise in an Era of Workforce Transitions: The Digital Knowledge Transfer Imperative
Industrial manufacturers are overcoming the expertise exodus by digitally capturing critical knowledge, reducing new technician time-to-proficiency by 64%. Discover strategies…
Building the Self-Service Knowledge Base Your Customers Actually Want: A Guide for Equipment Manufacturers
Equipment manufacturers implementing intelligent visual knowledge bases report 73% higher self-service resolution rates while reducing support costs by 42%. Learn…
Digital Factory Collaboration: How Remote Inspection and Auditing is Transforming Quality Management
Leading manufacturers have reduced quality audit preparation time by 54% while decreasing non-conformance issues by 72% through digital collaboration and…
How Visual Remote Assistance Reduces Equipment Downtime by 42%: A Data-Driven Analysis for Industrial Manufacturers
Discover how leading industrial manufacturers are reducing equipment downtime by 42% while preserving critical knowledge through remote visual assistance. This…
How Remote Assistance Technology is Empowering Technicians: Boost Your Productivity and Work-Life Balance
Discover how technicians using remote assistance technology solve 47% more issues daily while reducing after-hours work by 62%. Learn how…
How Equipment Manufacturers Are Achieving 34% Higher Customer Retention Through Remote Visual Support
Discover how leading equipment manufacturers are increasing customer retention by 34% through advanced remote visual support. Learn implementation strategies, ROI…
