The AssistLink Impact

AssistLink redefines remote assistance by combining secure, network-free connectivity with AI-driven self-service, real-time collaboration, and knowledge capture—so you:

• Never touch your PLC or network
  No VPNs, no network credentials, no risk of downtime or compliance headaches. Operators simply share a video or chat link—AssistLink runs entirely in the cloud.

• Troubleshoot faster with live markup
  Swap screenshots, files, and annotated video in seconds. Experts guide on-screen pointers and drawings directly over your camera feed, slashing diagnosis time.

• Empower on-site teams with AI
  24/7 self-service flowcharts and chatbots guide technicians through root-cause analysis—so simple fixes never wait for an expert.

• Build a searchable knowledge base
  Every session (chat, video, files) is captured, tagged, and indexed automatically—fueling continuous improvement and training for your service teams.

• Scale across plants and product lines
  Standardize support processes for all your OEM models—whether you’re servicing one line or fifty sites worldwide.

With AssistLink, you modernize service operations, reduce mean time to repair, and unlock data-driven insights—all without ever accessing your machines.

Yes! AssistLink significantly reduces technician overload through multiple efficiency-enhancing features:

Optimized Technician Allocation

• Solve more issues remotely with AssistView, AssistChat & WiseSpace, prioritizing expert time for truly complex issues
• Enable one expert to support multiple cases simultaneously through efficient workflows

Knowledge Amplification

• Transform your best technicians' expertise into reusable visual guides and documentation
• Build a growing knowledge base that empowers less experienced staff to handle more complex issues
• Reduce repetitive problem-solving through AI-suggested solutions from past cases

Workload Distribution Benefits

• Decrease case backlog by resolving issues faster (47% average reduction in resolution time)
• Lower technician stress by providing immediate access to necessary information
• Improve work-life balance with fewer after-hours calls and emergency site visits

Training Acceleration

• Reduce time to proficiency for new technicians by up to 63%
• Create an environment where junior technicians can safely build confidence with expert guidance

AssistLink addresses both immediate capacity constraints and long-term expertise development—allowing you to do more with your existing workforce while improving technician satisfaction and customer outcomes.

• No Direct Machine Connection: AssistLink operates without establishing direct connections to your machinery or equipment. This creates an inherent air gap that eliminates cyber risks associated with external system access.
• Invitation-Based Access: Our secure invitation system ensures only authorized users can participate in support sessions, giving you complete control over platform access.
• End-to-End Encryption: All communications are protected with industry-standard encryption protocols, ensuring privacy for video streams, chats, and file transfers.
• SOC 2 Compliant Infrastructure: AssistLink runs on secure cloud infrastructure with continuous monitoring and regular security assessments.
• Customizable Access Controls: Role-based permissions and administrative settings allow organizations to manage appropriate access levels across teams.
• Comprehensive Audit Trails: All interactions are logged and documented to support compliance requirements and provide accountability.